Introduction 🏨
Staying at a hotel can be challenging when English isn’t your first language. Let’s learn useful vocabulary and phrases to make your hotel experience smoother!
Basic Hotel Vocabulary 🔑
Hotel Facilities
- lobby / reception desk
- elevator / lift
- room key / key card
- luggage cart / trolley
- safe deposit box
- fitness center / gym
- swimming pool
- restaurant
- business center
- parking lot / car park
Room Types
- single room
- double room
- twin room
- suite
- connecting rooms
- accessible room
- smoking / non-smoking room
Room Features
- air conditioning
- heating
- mini bar
- room service
- TV
- Wi-Fi
- hairdryer
- iron and ironing board
- coffee maker
- bathtub / shower
Useful Expressions and Examples 🗣️
Checking In
Example 1: “I have a reservation under Smith.”
“Could I see some ID, please?”
Example 2: “What time is check-out?”
“Check-out is at 11 AM.”
Making Requests
Example 3: “Could I have some extra towels, please?”
“I’d like to order room service.”
Conversation Examples 💬
At the Reception Desk
Guest: “Hi, I’d like to check in, please.”
Staff: “Do you have a reservation?”
Guest: “Yes, I booked online.”
Staff: “May I have your name?”
Calling Room Service
Guest: “Hello, I’d like to order breakfast.”
Staff: “Certainly, what would you like?”
Guest: “Could I have the continental breakfast?”
Staff: “Of course. Would you like it delivered at a specific time?”
Grammar Points 📝
Using Polite Requests
-
Could you + verb Example: “Could you bring me an extra pillow?”
-
I would like + noun/infinitive Example: “I would like a wake-up call.”
-
May I + verb Example: “May I have a late check-out?”
Common Mistakes ❌
Incorrect: “I want check in.” Correct: “I would like to check in.”
Incorrect: “Where is breakfast?” Correct: “Where is the breakfast room?”
Situational Phrases 🎯
Making Complaints
- “The air conditioning isn’t working.”
- “Our room hasn’t been cleaned yet.”
- “The TV remote isn’t working.”
Asking for Information
- “What time does breakfast start?”
- “Is there free Wi-Fi?”
- “Where is the nearest ATM?”
Service Requests 🛎️
Common Requests
- “Could you send up some more hangers?”
- “I’ve lost my room key.”
- “Could you help me with my luggage?”
Time-Related Vocabulary ⏰
Important Times
- check-in time
- check-out time
- breakfast hours
- housekeeping schedule
- quiet hours
Hotel Services 🛍️
Additional Services
- wake-up call
- laundry service
- valet parking
- concierge service
- room service
- housekeeping
Payment Vocabulary 💳
Money-Related Terms
- deposit
- room rate
- additional charges
- incidentals
- complimentary
- service charge
Summary 📋
Key Points to Remember
- Learn basic hotel vocabulary
- Practice polite request forms
- Memorize common phrases for check-in and check-out
- Know how to ask for help or make complaints
These phrases and vocabulary will help you communicate better during your hotel stay!
Remember to always be polite and use “please” and “thank you” when making requests.
Keep practicing these expressions to become more confident in English hotel situations!